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2025 RealisticReliable Salesforce-Associate Test Syllabus - Salesforce Salesforce Certified Associate Reliable Mock Test 100% Pass

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Posted on: 04/17/25

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Salesforce Certified Associate Sample Questions (Q64-Q69):

NEW QUESTION # 64
A salesforce associate at get Cloudy Consulting has been asked to analyze Service Cloud data to determine how many individual have called in to the support center.
Which relationship on Case should the associate use?

  • A. Owner
  • B. Account
  • C. Contact

Answer: C


NEW QUESTION # 65
Cloud Kicks (CK) became a North American subsidiary of Get Cloudy Consulting (GCC).
What should the Salesforce associate do to show that GCC is part of the CK portfolio when creating the CK Account record?

  • A. Add Get Cloudy Consulting to the Parent Account field
  • B. Select New on the child accounts related list.
  • C. View account hierarchy and select Add Child Account.

Answer: C


NEW QUESTION # 66
Which Trailhead feature should Get Cloudy Consulting use to create a custom teaming path for its employees?

  • A. Modules
  • B. Projects
  • C. Trailmixes

Answer: C


NEW QUESTION # 67
An insurance call center is experiencing increased policy support calls which has led to long wait times and disappointed customers.
Which cloud will decrease the number of incoming calls, empower customers, and increase satisfaction?

  • A. CRM Analytics
  • B. Experience
  • C. Cloud Sales Cloud

Answer: B

Explanation:
Explanation
The cloud that will decrease the number of incoming calls, empower customers, and increase satisfaction for the insurance call center is Experience Cloud. Experience Cloud is a product that allows companies to create digital experiences for their customers, partners, and employees, such as websites, portals, forums, and mobile apps. Experience Cloud helps the insurance call center to provide self-service options, such as FAQs, knowledge articles, chatbots, and case management, to its customers, so that they can find answers and solutions on their own, without having to call the agents. This reduces the call volume and improves the customer satisfaction and loyalty.


NEW QUESTION # 68
Get Cloudy Consulting (GCC) wants to migrate to Salesforce as its business continues to grow. GCC's needs include:
Communicating available products and services to its prospective customers Improving its sales pipeline forecast and management quarterly revenue goals Offering support to customers through its website, consider for implementation?

  • A. Service, Experience, and Marketing
  • B. Commerce, Service, and Marketing
  • C. Sales, Service, and Marketing

Answer: C

Explanation:
Explanation
The Salesforce products that best suit GCC's needs are Sales Cloud, Service Cloud, and Marketing Cloud. Sales Cloud helps GCC communicate its products and services to its prospective customers, improve its sales pipeline forecast and management, and achieve its quarterly revenue goals6. Service Cloud helps GCC offer support to customers through its website, phone, email, chat, and social media channels7. Marketing Cloud helps GCC create personalized customer journeys across email, mobile, social, web, and more


NEW QUESTION # 69
......

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